Our policies on shipping and delivery
We are happy to deliver orders worldwide. All the orders are shipped between Mondays to Friday from 9am to 5pm and require a signature upon delivery. If a signature can not be obtained the item will be held by the delivery company and require customer to arrange a re-delivery or pick up. Fariba Soltani does not take any responsibility for goods after the first delivery attempt.
We can not change the delivery address once the order is dispatched. We ship to business and residential addresses however can not deliver to PO BOX numbers. Your parcel will be given a tracking number which will be emailed to you once your parcel has been shipped; it is then the customer’s responsibility to track their items. To learn about the shipping cost select your destination country in the drop down menu on the shopping bag page and shipping charges will automatically appear.
We ship worldwide to Europe, USA, Canada, Mexico, Australia, major Asian and Middle East countries. If you require shipping to a country that is not listed in the shipping list in the check-out process, please email us at email@example.com. We ship to both business and residential addresses. Business addresses are preferred to ensure a timely delivery. We are unable to redirect orders once items have been dispatched.
Please see below details on delivery timings and costs:
|UK – Standard Shipping||1-3 Days*||FREE|
|UK – Next Day Delivery (order before 11am)||1 Day||£7.00|
|Europe – Standard Shipping||5-6 Days*||FREE|
|Europe – Express Shipping||2-3 Days*||£25.00|
|USA & Canada – Standard Shipping||5-10 Days*||FREE|
|USA & Canada – Express Shipping||3-4 Days*||£25.00|
|Rest of the World – Standard Shipping – Orders over £130||5-10 Days*||FREE|
|Rest of the World – Standard Shipping||5-10 Days*||£10.00|
|Rest of the World – Express Shipping||2-4 Days*||£25.00|
*Next day delivery is available to orders placed on a working day before 11am
Working Days (Mon-Fri 9.00 am – 5.00 pm)
With the Free Standard delivery UK deliveries take between 1-3 days and international deliveries can take between 5-10 days. If you wish to have it delivered faster choose the Express or Next Day delivery where applicable at the check out. If you have any question in regard to shipping email us on firstname.lastname@example.org
Please note Fariba Soltani can not be hold liable for delays occurred at destination country custom clearance.
Fariba Soltani insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes on to you. If you have specified a recipient who is not you for delivery purposes (e.g. gifts) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Fariba Soltani and transfer of responsibility in the same way.
Transfer of title
Once a signature has been obtained upon the delivery of the goods the title of the goods is passed to you. If we deliver a gift for you at a third party address, the signature obtained from the delivery address is considered proof of delivery and transfer of title ownership.
Taxes / VAT
Prices on the website are shown as exclusive of UK VAT. To those countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We are unable to advise the amount this may be, as they change from country to country and from time to time.
We advise you to get an estimate from www.simplyduty.com or contact your country’s customs office.
Occasionally goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Fariba Soltani cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty and the recipient is responsible for paying the duty. Please be aware that if the items shipped were returned because the recipient is not willing to pay the applicable local taxes/ import duties, the delivery address is wrong or there is no one to accept the package, we are unable to refund shipping charges, custom charges and any return charges incurred by Fariba Soltani. Do not hesitate to contact us if you have any questions related to shipping to your country.
Fariba Soltani Ltd adhere to strict guidelines and will not share, sell, trade, give or advise the statistics that we collect on our website to any third party.
The online data that we collect on the website is used solely for purposes of our own web metrics and traffic analysis by Fariba Soltani Ltd in order to monitor and improve services to visitors.
This policy may change from time to time so please re-read this policy periodically.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Contact & Communication
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR Act. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.
This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
The information we collect
Fariba Soltani Ltd collect information in a variety of ways.
The information we gather is to improve visitor experience, or when you contact us we use that information to contact you so that we can provide home improvement services to you.
When someone decides to contact Fariba Soltani Ltd website then we collect more specific information from them.
If you use our online services, contact form to contact us, the information we store is on a secure database and used to identify you. Your details are kept securely and not shared or accessed by anyone else, and the contact form information that you provide is automatically deleted after 60 days.
- Name = Our form collects your name
- Email = Your email, we may use this to contact you back
- Telephone = Your Telephone, we may use this information to contact you back
- Subject = Optionally a short descriptive line as to why you may be contacting us, so that we can respond to you as best fits your description
- Message = We require context ss to why you are contacting us, the enquiry or otherwise
- Confirmation = We require that you authorise us, or opt-in, for us to contact you back and to store those details as long as is neccessary to provide our services to you, or until you request otherwise
- Telephone number
- Mobile number
- Country = Language Settings
- Organisation = If you are an organisation or an individual
- URL = Your Website
- Company or Individual Address
* Credit Card Information
We do not collect or store financial information on our website. Instead we use a third party check out service to conclude any financial transaction. We currently use Stripe, which are secure and reliable.
GDPR & The right to be forgotten
The General Data Protection Regulation (GDPR) comes into force on 25th May.
This regulation gives many companies the opportunity to review the way they hold your data.
Here at Fariba Soltani Ltd we collect data such as your name, addresses, email and phone numbers for the purposes of providing our services to you.
We have not and never will sell on data to any third parties.
The Right to ask for a copy of your data
You have the right to ask for a copy of your data.
In the first instance please email email@example.com
There is no charge for this service and we have up to 30 days to respond to the data request.
We reserve the right to make a reasonable charge for additional copies of information that has already been supplied.
The Right to be forgotten
You have the right to request your data be removed from our database systems if you feel it is no longer necessary for us to hold the data.
Full details of this can be read in our GDPR Policy.
Please email firstname.lastname@example.org with your request.
Fariba Soltani Ltd will store your details in order for you to gain access and use our online services.
You can choose to no-longer use our services at any time and Fariba Soltani Ltd will completely remove and delete your login details, private folders and any refence to you in accordance with the GDPR laws May 2018. You can sign up again at any time.
More information on GDPR Laws in the UK: “https://www.gov.uk/government/consultations/general-data-protection-regulation-call-for-views
The information we do not collect
Fariba Soltani Ltd has a clear policy in-place not to store data, documents or the scanned electronic versions for more than longer than is necessary to fulfill a client request after which time that data is destroyed securely.
Fariba Soltani Ltd take security and keeping your information very seriously.
SSL Certificate installed
When you visit this website (www.faribasoltani.com) we make use of https protocol, meaning that we have a SSL certificate installed with 2048 bit encryption on our server to verify from a third-party that the website you are viewing is our website and has not been spoofed by another server.
When accessing our online services or contacting us
All text data entered into the database from the contact form is stripped of HTML and various illegal characters are removed in this process.
Field names in the database remain ambiguous.
The contact form information that you provide is automatically deleted after 60 days.
Parties to whom we disclose your information
The data Fariba Soltani Ltd collect from visitors will not be transmitted to a third party. Meaning, that Fariba Soltani Ltd will not, and do not, mine your data for marketing purposes, nor disclose the details of your traffic to a third party.
Fariba Soltani Ltd may disclose Customer Information in special cases where Fariba Soltani Ltd have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. Fariba Soltani Ltd may also disclose Customer Information when we believe, in good faith, that the law requires it and for administrative and other purposes necessary to maintain services and improve our products and services.
The visitor remains responsible for providing accurate information. They can contact us to correct this at any time. Fariba Soltani Ltd will not amend any details unless you give us express permission to do so.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
About our cookies
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
The purpose of each cookie is explained below:
|wordpress_[serialised number]||We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name(when signed in).||End of session|
|wordpress_logged_in_[unique_serialised_user_id]||We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name (when signed in).||End of session|
Cookies set by Third Party sites
Google Analytics Cookies
We use Google Analytics to understand how visitors interact with our website, such as how they found us, how long is spent viewing pages, and what time of day they visited us on. This allows us to improve the visitors’ experience on our websites and to track our marketing efforts.
The purpose of each cookie is explained below:
|_ga||This Google Analytics cookie is used to determine you as a unique visitor to our website and it is updated with each page view. It contains a unique ID that Google Analytics uses to help data validity.||2 years or when user clears cookies|
|_gid||This Google Analytics cookie is used to determine you as a unique visitor to our website and it is updated with each page view. It contains a unique ID that Google Analytics uses to help data validity.||24 hours|
|_gat||Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.||1 minute|
|AMP_TOKEN||Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.||30 seconds to 1 year|
|_gac_<property-id>||Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.||90 days|
All these are Category 2 cookies.
Note: the expiration length of each cookie is from the time it was last updated on
For more information on the use of Google cookies visit www.google.com/policies/.
Temporary logged-in and database created cookies
These cookies are created when you sign up and are passed to our database to identify you next time you visit. Likewise, this information is stored on our secure database so and recreated the next time you visit and log on to the application(s) on our website.
They are used to associate your information with the correct records on our database. They also identify what level of access you have, ie normal user or administration.
User ID A unique number that is used to identify your records stored in our database 20 minutes from in-activity.
Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
Most browsers allow you to refuse to accept cookies. For example:
(a) In Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) In Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unchecking “Accept cookies from sites” and
(c) In Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.
You can also delete cookies already stored on your computer. For example:
(a) In Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) In Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) In Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
Mailing List / Email Newsletter
This website may operate an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion.
Some subscriptions may be manually processed through prior written agreement with the user,
however, we have never bought in marketing lists in the past and have no intention to do so.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations. All personal details relating to subscriptions are held securely and in accordance with the new General Data Protection Regulations Act 2018.
Email marketing campaigns published by this website or its owners may use a a third-party emailing program such as MailChimp, and that may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation on those third party servers. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
No personal details are passed on to other third parties nor shared with companies / people outside of the company that operates this website.
Under the new GDPR rules you may at any time:
- Request a copy any personal information held about you by this website’s email newsletter program
- Update any details we have for you in this website’s email newsletter program
- Ask us to remove/unsubscribe you from this website’s email newsletter program.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
This website may from time-to-time make use of Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site.
It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry.
This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
Privacy and Electronic Communications Regulations
Facebook Full Data Use Policy
Fillable PDF Forms Creation
v.2.0 May 2018 Edited & customised by: Fariba Soltani Ltd
This website is owned and operated by Fariba Soltani Ltd.
If you have any questions about our cookies or our security policy, please contact us:
This page outlines the terms between you and us under which you can access and use our site, www.faribasoltani.com. Accessing, browsing and registering with us implies you have read and understood website terms and condition. We may update this page from time to time. You should check this page before you order to take notice of any changes we may have made to our terms of conditions.
This website contains material which is owned by us. This material includes, but is not limited to trade name, the log, text, the design, layout, looks artworks, images, appearance, graphics and illustrations. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to alter or withdrew service from our website without notice.
You must not use our website www.faribasoltani.com in any way that might causes damage to the website and affect the site functionality. You must not use this site for unlawful, improper, fraudulent or harmful activities. Once determined that breach of use has occurred we might take legal actions that deem appropriate.
We do not accept any liability for damage caused to software or computer hardware that may be caused from downloading any information or images from this site. All goods remain the property of Fariba Soltani Ltd until paid for in full.
Intellectual property rights
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights contained in this website. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. All the content on this website are protected by national intellectual property and other laws and international treaty provisions.
You may not alter the information on this site in any way or copy and reproduce our materials for any public or commercial use. Any unauthorized use of any our materials and information may violate copyright and trademark laws. Please send us a written request at email@example.com if you wish to ask for permission to use any type of content from our website, or link to our site.www.faribasoltani.com.
Accuracy of information
We strive to ensure that that the information we have provided on our website www.faribasoltani.com are accurate and current. However despite our aim and effort we might at occasions be inaccurate or out of date with the information provided. We do not make any guarantee as to the completeness, timeliness and accuracy of the information we publish on this site and take no liability for any such inaccuracy.
Damage to your computer and other electronic devices
We make all reasonable attempts to exclude viruses and malicious and harmful contents from this website. However we cannot accept any responsibility for any loss, disruption or damage to your data or your computer system, which may occur whilst using material derived from this website or any third party website linked to this site. It is your responsibility to ensure to have up to date anti-virus software to prevent any damage or harm to your electronic devices.
linking to this website
Generating and maintaining any links from another website to any pages of this website www.faribasoltani.com prior to a written permission is prohibited. Running or displaying this website or any material displayed on this website is frames or through similar means on another website without our written consent is prohibited. Any permitted link must comply with all applicable laws, rules and regulations.
links to other web sites
The website www.faribasoltani.com may include links to other sites or resources that are operated by third party. They do not imply that we endorse such websites and are not responsible for the any content or information published on of their site.
User account, password and security
You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Fariba Soltani will not be hold liable for any loss of damage as a result. You must not use another person’s account at any time, without the express permission of the account holder.
Price and payments
We only accept credit or debit card as the method of payment. The credit and debit cards will be charged through Paypal. We accept major cards; Visa, Visa Debit, Visa Electron and MasterCard. We only arrange a delivery for your order once the payment has been cleared. The prices shown exclude vat, and shipping cost. The shipping cost will be added once you choose the destination country and will be calculated on the check out page.
Once you place an order through our website this forms an offer to purchase a product from us. Please be aware that this does not indicate that your order has been accepted. All orders are subject to availability and confirmation of the order price. We acknowledge your offer by sending a confirmation email. We are under no obligation to supply and dispatch any product unless we have provided you with a confirmation. Occasionally we might be waiting for stock delivery, which will be stated as on the site and you will be given an option to know when they are next back in store. However you can pre-order the item which ensures you that you can receive the product in priority once the stock is back in store.
We do out best to supply our online store regularly, however in the unlikely event that the product you have paid for will not be available to sell, we will inform you in writing and we offer you a full refund.
Custom or import duties
The products sent outside UK may be subject to its destination country customs or import duties. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot estimate what they may be. Customs policies differ among countries; you should contact your local customs office for further information.
In order to this site you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Law and territories
These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under United Kingdom law.
Whilst Fariba Soltani Ltd are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the United Kingdom complies with any applicable non-United Kingdom laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Revision of these terms and conditions
We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Website.
Changes to these terms and conditions
Your wool and cashmere blend scarf purchase from us will be packed in tissue paper and placed in a box that and will be gift wrapped it with white paper and decorated with black grosgrain ribbon. Then it is wrapped with white tissue paper and placed in a white mailing box for delivery.
The silk scarf and pocket square orders will be placed in a white box, wrapped with white wrapping paper and decorated with black grosgrain ribbon. Then it is wrapped with white tissue paper and placed in a white mailing box for delivery.
If this is a present for a loved one and you would like to add a note for them please let us know, we will write it for you.