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OUR CONTACTS

Call: +44 (0) 2089406087

Email: info@faribasoltani.com

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CUSTOMER SERVICES

SHIPPING AND DELIVERY

Our policies on shipping and delivery

We are happy to deliver orders worldwide. All the orders are shipped between Mondays to Friday from 9am to 5pm and require a signature upon delivery. If a signature can not be obtained the item will be held by the delivery company and require customer to arrange a re-delivery or pick up. Fariba Soltani does not take any responsibility for goods after the first delivery attempt.

We can not change the delivery address once the order is dispatched. We ship to business and residential addresses however can not deliver to PO BOX numbers. Your parcel will be given a tracking number which will be emailed to you once your parcel has been shipped; it is then the customer’s responsibility to track their items. To learn about the shipping cost select your destination country in the drop down menu on the shopping bag page and shipping charges will automatically appear.

Destinations

We ship worldwide to Europe, USA, Canada, Mexico, Australia, major Asian and Middle East countries. If you require shipping to a country that is not listed in the shipping list in the check-out process, please email us at info@faribasoltani.com. We ship to both business and residential addresses. Business addresses are preferred to ensure a timely delivery. We are unable to redirect orders once items have been dispatched.

Shipping cost

We deliver FREE within UK and Europe.

Please see below details on delivery timings and costs:

 

Destinations           

Transit Time               

Costs      

UK – Standard Shipping 1-3 Days* FREE
UK – Next Day Delivery  (order before 11am)* 1 Day £7.00
Europe – Standard Shipping 5-6 Days* FREE
Europe -Express Shipping 2-3 Days* £25.00
USA & Canada – Free Shipping For Orders Above £175 5-10 Days* FREE
USA & Canada – Standard Shipping 5-10 Days* £10.00
USA & Canada – Express Shipping 3-4 Days* £25.00
Rest of the World – Free Shipping For Orders Above £175  5-10 Days*  FREE
Rest of the World -Standard Shipping 5-10 Days* £10.00
Rest of the World – Express Shipping 2-4 Days* £25.00

*Working Days (Mon-Fri 9.00 am – 5.00 pm

 

 

 

Delivery times

With the Free Standard delivery UK deliveries take between 1-3 days and international deliveries can take between 5-10 days. If you wish to have it delivered faster choose the Express or Next Day delivery where applicable at the check out. If you have any question in regard to shipping email us on info@faribasoltani.com

Please note Fariba Soltani can not be hold liable for delays occurred at destination country custom clearance.

Insurance

Fariba Soltani insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes on to you. If you have specified a recipient who is not you for delivery purposes (e.g. gifts) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Fariba Soltani and transfer of responsibility in the same way.

Transfer of title

Once a signature has been obtained upon the delivery of the goods the title of the goods is passed to you. If we deliver a gift for you at a third party address, the signature obtained from the delivery address is considered proof of delivery and transfer of title ownership.

Taxes / VAT

Prices on the website are shown as exclusive of UK VAT. To those countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We are unable to advise the amount this may be, as they change from country to country and from time to time.

We advise you to get an estimate from www.simplyduty.com or contact your country’s customs office.

Occasionally goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Fariba Soltani cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty and the recipient is responsible for paying the duty. Please be aware that if the items shipped were returned because the recipient is not willing to pay the applicable local taxes/ import duties, the delivery address is wrong or there is no one to accept the package, we are unable to refund shipping charges, custom charges and any return charges incurred by Fariba Soltani. Do not hesitate to contact us if you have any questions related to shipping to your country.

 

RETURNS AND EXCHANGES

Our Policies on Returns and Exchanges

Customer service is of upmost importance to us at Fariba Soltani. Your confidence in us and the service we provide is our number one priority. We believe our returns policy is fair and open, however, there are some stipulations that we make in the interest of efficiency.

If you are not satisfied with your purchase you can return the product within 7 days for UK orders and within 14 days for international orders, beginning on the day after your have received the product. Returned products must be with their original packaging, unused, unwashed and with their original branded labels and boxes. Please note we are unable to refund and exchange item(s) that are damaged, handled inappropriately, or used.

There is no need to contact us prior to returning your item; you will be responsible for the cost of returning the good to us. Please complete the returns form enclosed with you item(s). It is your responsibility to ensure the parcel reaches us safely, so we strongly advise that a proof of postage is obtained when returning any part of your order and retaining the proof until you receive your refund notification. We regret we cannot be held responsible for the non-delivery of returned items.

Upon the receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty or does not match your order. For any exchange or return the postage is expected to be paid by the customer.

Once we’ve received your returned item(s) we will process the refund within 14 days of receipt and will inform you by email confirming your refund. We can only exchange items for a product for within the same price range subject to availability. If you wish to exchange it for another item that has a different price please return your item and place a new order.

Please note that items which are made to order are not refundable or exchangeable.

Please be aware that exchanges are subject to availability.

 

Faulty items

In the unlikely event that the product you received is not in perfect condition notify us by email at customerservices@faribasoltani.com on the same day you received the product. If you fail to notify us within the same day of receiving the product we may not be able to accept your claim.The products returned due to imperfections will be refunded in full, and we will cover all the delivery charges.

Please note that Fariba Soltani can not be held responsible for any damage to scarves due to general wear and tear.

Please return items to:

Fariba Soltani Ltd
38 Union Court
Sheen Road
Richmond
TW9 1AA

PRIVACY POLICY

Your privacy

Fariba Soltani adheres to strict guidelines and will not sell, trade, give or advise the statistics that we collect on our website to any third party.

The data that we collect is used solely for purposes of our own web metrics and traffic analysis by Fariba Soltani in order to monitor and improve services to visitors.

Fariba Soltani is committed to protecting your online experience. The following statement sets our privacy policy. For the purposes of this privacy statement “Fariba Soltani“ shall mean Fariba Soltaniand “visitor” or “user” shall mean you or another third party.

This policy may change from time to time so please re-read this policy periodically.

The information we collect

Fariba Soltani collect information in a variety of ways.The information we gather is to improve visitor experience and we use Google Analytics to do this. When someone decides to sign up toFariba Soltani website then we collect more specific information from them.

Stored information

The information we store on a secure database.

Required information

    • UserID = A uniquely generated identifier that distinguishes you as the user and can get the information below from the database
    • User_login = An email address or username to log into the website
    • SALT|HASHED Password (this is your password which is stored as an encrypted version of your password), we use this to confirm you when you sign in next time
    • user_nicename = a string generated from the First and Last Name
    • Email = Your email, we use this to confirm you when you sign in next time and to contact you when you use our website as a service
    • registration data
    • user status = active or denied
    • display name

Optional information

        • Telephone number
        • Mobile number
        • Country = Language Settings
        • Organisation = If you are an organisation or an individual
        • URL = Your Website
        • Company or Individual Address

* Credit card information

We do not collect or store financial information on our website. Instead we use a third party check out service to conclude any financial transaction. We currently use Secure Trading, which are secure and reliable.

Security

Fariba Soltani take security and keeping the information very seriously.

Fariba Soltani SALT and HASH and then encrypt them. This encrypted algorithm is non-reversible.

When browsing we connect to the website database using a read only account only switching to a write-enabled account when information needs to be entered. After this task is completed the website switches back to read only.

All text data entered into the database is stripped of HTML and various illegal characters are removed in this process.

Field names in the database remain ambiguous.

A 20-minute time-out is set on any session and all information that was stored in that session is lost. However it remains the responsibility of the site visitor to log out, Fariba Soltani accept no responsibility or liability for information acquired or changed from one user abusing another in such a manner.

Third party intermediaries

Fariba Soltani verifies the credit card information given by you through a 3rd party clearing company “Secure Trading” This clearing company is solely a link in the distribution chain, and do not store, retain, or in any other way use the information they obtain from us.

Parties to whom we disclose your information

The data Fariba Soltani collects from visitors will not be transmitted to a third party without your express permission. Meaning, that Fariba Soltani will not, and do not, mine your data for marketing purposes, nor disclose the details of your traffic to a third party, without your express permission.

Fariba Soltani may disclose Customer Information in special cases where Fariba Soltani has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. Fariba Soltani may also disclose Customer Information when we believe, in good faith, that the law requires it and for administrative and other purposes necessary to maintain services and improve our products and services.

If you wish to completely destroy the account details then please contact our support team.

Correct/Update

The visitor remains responsible for providing accurate information. They can change this at any time. Fariba Soltani will not amend any account details unless you give us express permission to do so.

Links

This web site contains links to other web sites. Please note that when you click on one of these links, you are ‘clicking’ to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Our website cookies

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.

A persistent cookieconsists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

* About our cookies

We use both session cookies and persistent cookies on this website, however we prefer to use SESSIONS over COOKIES where possible as this information is stored on the server and is either destroyed after 20 minutes of in-activity. We identify the persistent and session cookies that we may send you:

Cookie Description Duration
wordpress_test_cookie We will use this persistent cookie to check if you have accepted cookies so that the cookie policy message can be negated. This cookie lasts until the end of the session or until such time as you delete the cookie in your browser. Destroyed when the browser is closed (End of user session)
PHP session (PHPSESSID) We will use this persistent cookie to check if you have accepted cookies so that the cookie policy message can be negated. This cookie lasts until the end of the session or until such time as you delete the cookie in your browser. Destroyed when the browser is closed (End of user session)
wordpress_[serialised_number] We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name/address/telephone (when signed in). Destroyed when the browser is closed (End of user session)
wordpress_logged_in_[unique_id] We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name/address/telephone (when signed in). Destroyed when the browser is closed (End of user session)

 

Temporary form session cookies

If you use our contact form we create a temporary session of the information you are sending to us. This is so:

(a) If making an error or not sending all the required information, you are sent back to the appropriate form, the form is automatically filled where you have already filled in the correct information in to save you time filling it in all over again.

(b) We negate the use of capture software in order to make the most accessible site we can, in order to negate robotic scripts sending spam we have to use this other method. Our aim is to make the user experience more ‘user-friendly’.

These session cookies are deleted once the information you are giving us is successfully sent.

Temporary logged-in and database created cookies

These cookies are created when you sign up and are passed to our database to identify you next time you visit. Likewise, this information is stored on our secure database so and recreated the next time you visit and log on to the application(s) on our website.

They are used to associate your information with the correct records on our database. They also identify what level of access you have, ie normal user or administration.

Cookie Description Duration
BASKET An array session/persistent cookie holding all the information of products, qtys and prices whiulst you shop Destroyed when the browser is closed (End of user session) or after 20 minutes of inactivity

 

Third party and analytics cookies

We use some Google analytics cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

These analytics programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.

Google analytics policy can be found here Google Analytics

Google Analytics sets the following cookies as described below:

Cookie Description Duration
__utma This cookie is written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our website and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years from set/update.
__utmb This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes. 30 minutes from set/update.
__utmc This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. End of user session.
__utmz This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our site. The cookie is updated with each page view to your site. 6 months from set/update.
__utmv This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which can be used to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. 2 years from set/update.

 

Cookies and personal information

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(a) In Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) In Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unchecking “Accept cookies from sites”; and

(c) In Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can also delete cookies already stored on your computer. For example:

(a) In Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) In Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) In Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Again, doing this may have a negative impact on the usability of many websites.

TERMS AND CONDITIONS

This page outlines the terms between you and us under which you can access and use our site, www.faribasoltani.com. Accessing, browsing and registering with us implies you have read and understood website terms and condition. We may update this page from time to time. You should check this page before you order to take notice of any changes we may have made to our terms of conditions.

 

Terms of use of our website

This website contains material which is owned by us. This material includes, but is not limited to trade name, the log, text, the design, layout, looks artworks, images, appearance, graphics and illustrations. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to alter or withdrew service from our website without notice.

You must not use our website www.faribasoltani.com in any way that might causes damage to the website and affect the site functionality. You must not use this site for unlawful, improper, fraudulent or harmful activities. Once determined that breach of use has occurred we might take legal actions that deem appropriate.

We do not accept any liability for damage caused to software or computer hardware that may be caused from downloading any information or images from this site. All goods remain the property of Fariba Soltani Ltd until paid for in full.

 

Intellectual property rights

Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights contained in this website. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. All the content on this website are protected by national intellectual property and other laws and international treaty provisions.

You may not alter the information on this site in any way or copy and reproduce our materials for any public or commercial use. Any unauthorized use of any our materials and information may violate copyright and trademark laws. Please send us a written request at info@faribasoltani.com if you wish to ask for permission to use any type of content from our website, or link to our site.www.faribasoltani.com.

 

Accuracy of information

We strive to ensure that that the information we have provided on our website www.faribasoltani.com are accurate and current. However despite our aim and effort we might at occasions be inaccurate or out of date with the information provided. We do not make any guarantee as to the completeness, timeliness and accuracy of the information we publish on this site and take no liability for any such inaccuracy.

 

Damage to your computer and other electronic devices

We make all reasonable attempts to exclude viruses and malicious and harmful contents from this website. However we cannot accept any responsibility for any loss, disruption or damage to your data or your computer system, which may occur whilst using material derived from this website or any third party website linked to this site. It is your responsibility to ensure to have up to date anti-virus software to prevent any damage or harm to your electronic devices.

 

linking to this website

Generating and maintaining any links from another website to any pages of this website www.faribasoltani.com prior to a written permission is prohibited. Running or displaying this website or any material displayed on this website is frames or through similar means on another website without our written consent is prohibited. Any permitted link must comply with all applicable laws, rules and regulations.

 

links to other web sites

The website www.faribasoltani.com may include links to other sites or resources that are operated by third party. They do not imply that we endorse such websites and are not responsible for the any content or information published on of their site.

 

User account, password and security

You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Fariba Soltani will not be hold liable for any loss of damage as a result. You must not use another person’s account at any time, without the express permission of the account holder.

 

Price and payments

We only accept credit or debit card as the method of payment. The credit and debit cards will be charged through Paypal. We accept major cards; Visa, Visa Debit, Visa Electron and MasterCard. We only arrange a delivery for your order once the payment has been cleared. The prices shown exclude vat, and shipping cost. The shipping cost will be added once you choose the destination country and will be calculated on the check out page.

 

Your order

Once you place an order through our website this forms an offer to purchase a product from us. Please be aware that this does not indicate that your order has been accepted. All orders are subject to availability and confirmation of the order price. We acknowledge your offer by sending a confirmation email. We are under no obligation to supply and dispatch any product unless we have provided you with a confirmation. Occasionally we might be waiting for stock delivery, which will be stated as on the site and you will be given an option to know when they are next back in store. However you can pre-order the item which ensures you that you can receive the product in priority once the stock is back in store.

We do out best to supply our online store regularly, however in the unlikely event that the product you have paid for will not be available to sell, we will inform you in writing and we offer you a full refund.

 

Custom or import duties

The products sent outside UK may be subject to its destination country customs or import duties. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot estimate what they may be. Customs policies differ among countries; you should contact your local customs office for further information.

 

Your Status

In order to this site you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

 

Law and territories

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under United Kingdom law.

Whilst Fariba Soltani Ltd are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the United Kingdom complies with any applicable non-United Kingdom laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

 

Revision of these terms and conditions

We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

 

Changes to these terms and conditions

We reserve the right to change and update these terms of use from time to time. You are expected to check this page regularly to take notice of any changes we make, as they are legally binding on you. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our terms of use.

PACKAGING

Your wool and cashmere blend scarf purchase from us will be packed in tissue paper and placed in a box that and will be gift wrapped it with white paper and decorated with black grosgrain ribbon. Then it is wrapped with white tissue paper and placed in a white mailing box for delivery.

The silk scarf and pocket square orders will be placed in a white box, wrapped with white wrapping paper and decorated with black grosgrain ribbon. Then it is wrapped with white tissue paper and placed in a white mailing box for delivery.

If this is a present for a loved one and you would like to add a note for them please let us know, we will write it for you.

 

COOKIE POLICY

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